Repair and maintenance requests

● It's been a few years since I bought it, so maybe it's time Overhaul!?

• ● The scratches are becoming more noticeable, I wonder if they can be made to look nice again!?
• ● Lately, I've been running late...!

Regular maintenance is crucial to ensure that your luxury watch remains in excellent condition for many years to come.
We offer various maintenance services, regardless of whether your product is within or outside our warranty period.

What is Overhaul!? From here​

The knowledge and skills required for maintenance vary depending on the functions and brand of the watch. We select the most suitable workshop from our network of partner repair shops to provide you with the highest quality workmanship.
Each workshop is staffed by master craftsmen who have experience working in manufacturer-certified workshops and who hold a first-grade watchmaking certification.

[Details about our store's warranty]
This information is included in the warranty certificate issued at the time of purchase and at the URL below.
For information about our store's warranty: https://www.rasin.co.jp/support/guarantee.html

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• ◇ Before requesting repairs, please check the"What to do if you think something is wrong"section on our website.
• ◇ If you have paid maintenance performed on the internal machinery, we will provide a repair warranty for any malfunctions that occur in the same location within six months of the completion of the maintenance.
• ◇ We only accept watches purchased from our store for any maintenance services.
  
  

◆ How to place an order ◆

Bringing it into the store

Please visit our store directly to make your request. Prior contact is not necessary.
Items to bring with you when you visit our store.

• ● Watch
• ● Our store's warranty
• ● Manufacturer's international warranty (if included)
• ● WOC Insurance policyholder's copy (if applicable)
  
  

Shipping requests

We have a repair packing kit available, so please contact us before sending your watch to us.
Please send the following items:

• ● Watch
• ● Our store's warranty
• ● Manufacturer's warranty (if included)
• ● WOC Insurance policyholder's copy (if applicable)

• ◇An email address is required when submitting a repair request and when we need to contact you regarding the progress of the repair.
  ◇To protect the watch from impact during shipping, When sending the item, please use plenty of cushioning material for packaging. vinegar.
  *Crumple up newspaper or something similar, If you pack them together in a shipping box, they can be used as cushioning material.
  
  

◆ Repair and Maintenance Fees ◆

All inquiries will be handled on a quotation basis, and we will contact you with the estimated delivery date.

• ◆ Example of repair time: For an automatic winding, three-hand (hour, minute, second) model, It will take approximately one month from the start of the repair process.

 

In the event of a malfunction in the internal mechanism that occurs within the warranty period, whether the repair will be free of charge or for a fee will be determined after we receive your watch and inspect the situation, in accordance with our (or the manufacturer's) warranty regulations.

◆ Repair and Maintenance Period ◆

All services are provided on a quotation basis.

After receiving your item for repair (or after it arrives at our store if sent by mail) and checking its condition, we will contact you within 14 business days with details of the repair and the estimated completion date.

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  ◆ Example of repair time: For automatic winding, three-hand (hour, minute, second) models, it will take approximately one month from the time we receive the watch.

 

• ◇ Depending on the nature of the problem and the current workload, it may take some time to provide an estimate, but we will contact you with an update within 14 business days of receiving your item.
• ◇ In cases involving complex timepieces, the procurement of replacement parts, or repairs requiring overseas service, the repair period may extend to several months.
• ◇ Please note that the delivery date may change during the project's progress. We will contact you as soon as any changes are confirmed.
  

◆ Repair and Maintenance Details ◆

◆Important points to note when using the service◆

There are a few points to keep in mind when using our repair service.

• ◇ Once you have approved the price and delivery time estimate, cancellations will not be accepted once the repair is in progress.
• ◇ When maintenance is performed at our partner workshops, some repair parts may be replaced with substitute parts. (Only with prior notification and consent.)