Basic policy on customer harassment

At our company, we strive to improve the quality of our products and services every day, putting ourselves in the customer's shoes, so that we can provide services that satisfy them.
On the other hand, there have been instances where the work environment has been harmed by the insensitive words and actions of a small number of customers. In order to create an environment where all employees can feel a sense of fulfillment and work with peace of mind, we present this basic policy.

1. Definition of Customer Harassment

Customer complaints and statements that are deemed unreasonable in terms of their content, or, in light of their reasonableness, the means and methods used to achieve such demands are socially unacceptable and that may harm the working environment of employees.

• (1) Examples of cases where the content of the customer's request is unreasonable.

  ① When no defects or negligence are found in the products or services provided by the company.
  ② When the content of the request is unrelated to the products or services provided by the company.

• (2) Examples of conduct that is socially inappropriate in terms of the means or manner by which a demand is fulfilled.

  ① Physical attack
  ② Psychological attack
  ③ Intimidating words and actions
  ④ Demand for prostration
  ⑤ Persistent and persistent words and actions
  ⑥ Restrictive behavior
  ⑦ Discriminatory words and actions
  ⑧ Sexual words and actions
  ⑨ Attacks and demands against individual employees

• (3) Examples of cases where the request is deemed inappropriate in light of its validity.

  ① Request for a refund or exchange of the product
  ② Demand for monetary compensation
  ③ Demand for an apology

2. Responding to Customer Harassment

To protect each and every employee, our company responds to customer feedback and requests with sincerity. However, if we determine that an act is unfair or malicious, we will take firm action, and relevant departments will cooperate, consult with the police and lawyers, and deal with the matter strictly.

3. Addressing Customer Harassment

(1) Dissemination of the basic policy to employees
(2) Establishment of a consultation and reporting system
(3) Education and training of employees on response rules, etc.

We will continue to strive to meet our customers' needs and improve the quality and service of our products and services, thereby building a relationship of trust with our customers. We appreciate your understanding and cooperation.

Established on December 2, 2025

Published on December 3, 2025

Rashin Co., Ltd.