Is the size of the watch suitable for me?
"It didn't suit me..."
"I'm worried about the condition of used items"
"It's not what I expected, but it's non-returnable..."
"I'm far away so I can't actually see the watch in person..."
etc.
This service was started with the desire to resolve these anxieties that often accompany online shopping and make it easier for more customers to use our service.
Please contact us by email within 2 days of receiving the product (starting from the estimated arrival date stated in the product shipping email) and return it within 4 days.
If the following return conditions are met, we will refund the product price.
Return Policy
Precautions
* This applies to products that have not been used after arrival (it is fine to try them on, but please do not try them through the holes in the leather strap).
* Parts such as leather belts can be returned even if they are new.
* If you make excessive returns or exchanges, we may no longer be able to accept your returns.
※ New, Unused items, and ordered items according to customer requirements cannot be returned.
* Replacement of leather straps at the customer's request will not be accepted for return. The price of the leather strap will be deducted from the refund.
* Please apply by email within 2 days of the product's arrival date (the estimated arrival date stated in the shipping notification email we send you), and complete the return procedure within 4 days.
* Return shipping fees and bank transfer fees will be borne by the customer. We will transfer the amount minus the bank transfer fee.
* This does not apply if you place an order via mail order and pick up the product in-store.
Return Method
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1 application
Please apply using the return acceptance form.
Please access the return acceptance form, fill in the necessary information and submit it.
Return acceptance form is here>>*We do not accept reservations by phone or in person.
We will check whether the product you wish to return meets the return conditions and contact you by email. -
2. Request for shipping
Please hand the item over to the courier.
You will receive a notification from us once the preliminary inspection has been completed. Please package and return the item within 4 days of receiving the item.
Shipping costs are the customer's responsibility, so please send the item with prepaid shipping.
*If the product is damaged or broken upon arrival at our company, we will not be able to accept returns, so please pack it carefully so that there are no gaps when packaging. -
3. Review
The inspection will be carried out at our store.
Once the product arrives, we will check whether it meets the return conditions.
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4. Refund
Refunds and cancellations will be processed.
We will refund you by the next business day after receiving the product (minus the bank transfer fee).
*If you paid by credit card, the charge to your card will be canceled.
(If the closing date for your card company has passed, the payment may be withdrawn once and then refunded the following month.)
*If you pay with a shopping loan, your contract will be canceled.
*Refunds are not available in store.
Return rate
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The low return rate proves our overwhelming satisfaction!
Many people are hesitant to purchase high-priced products through mail order. If it is a defective product. If the photo and the real thing are completely different. Especially when it comes to USED and antique products, there is even more concern about quality.
The motto of GINZA RASIN, a store that handles high-end watches, is "High quality at a low price". Even though it is USED, we are proud to be particular about high quality. In addition, we have established more than 20 check items for inspection when shipping purchased products. Only those that have been cleared will proceed to packaging for the first time. In fact, the return rate for mail-order purchases at our store is only 4.3%! We have received satisfied feedback from our customers.
Those who are still worried... Please don't worry. We have a "return guarantee system" and accept returns for any reason if it is a USED・ antique item (please check the return conditions).
Customer Testimonials Statistics
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Q1 Were you satisfied with the product?
The secret to our satisfaction is premium quality! By partnering with high-level repair companies, we provide optimal maintenance for USED and antique watches. This ensures that the product is delivered in better condition.
>> What is premium quality?
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Q2How was the product packaging?
When ordering online, it is not uncommon to deliver products to customers far away. For this reason, we take care to carefully package our products, taking into consideration any shaking or shocks that may occur during delivery. We are also proud of the fact that we have received praise from customers for not only the carefulness of our packaging, but also the care we take in our packaging.
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Q3 How fast did the product arrive?
Once we confirm your payment, we will immediately begin the shipping process. If we can confirm payment completion by 3:00 PM, we will ship the item on the same day! For customers who are anxiously awaiting the arrival of their items, we will notify you of the delivery date by email, so you can be aware of the situation and feel at ease. Of course, we also accept requests for delivery dates and times.
